FAQ

Who are you?
We are a local non-profit facility founded to provide residential care in a homelike setting in the picturesque heart of Vermont’s Northeast Kingdom.

What is Residential Care?
Residential care is a retirement-living alternative that offers seniors and their families the security and peace of mind they deserve. Residents are able to live independently in their own private rooms while receiving just the level of service needed to stay independent. Residential care communities offer an extensive and varied program of services tailored to each specific individual. Other services include medication reminders and help with daily activities such as dressing, grooming, and bathing, if needed.

How many residents can you have?
We are licensed for 24 private rooms.

Facility Amenities
Amenities include: three delicious meals a day from locally grown fresh food with evening snacks, transportation as needed, scheduled events and entertainment, crafts and activities, housekeeping and laundry services, library and television room, resident kitchen and dining area, 8 acres of beautiful wooded and landscaped countryside, vegetable and flower gardens.

Room Amenities
Rooms are spacious with private baths, personal patios or decks with private entrances, and individual heating control. Satellite television and phone services are available.

Facility Services
Medication disbursement is available if requested, as is assistance with bathing ….basically we provide whatever our seniors need to live comfortably and with dignity.

Wellness/Healthcare
We have nursing assistants on the premises to assist you around the clock and 24 hour on-call RN’s available.

Pricing
We maintain modest private rates with eleven rooms reserved for people of limited income. Please contact us for our current room rates.

What kind of security do you have?
Each room is equipped with a sophisticated emergency alert system in each room and bath for an immediate response. Also, we have staff on duty 24 hours a day, 7 days a week, and a fire alert system directly connected to the fire department. Our entire building is sprinklered with smoke detectors in all rooms.

How many square feet are in each room?
We have two basic room designs. The first, with a handicapped shower consists of a room with 216 square feet, 10 foot square closet and a bathroom with a walk in shower of 50 square feet. The second design has a 241 square feet room, 10 square foot closet and bathroom of 40 square feet with a tub and shower.

How often do you raise the monthly fee?
The Board of Directors and Executive Director review the facility budget annually. We look at any increase necessary at the beginning of each calendar year and attempt to make no further increases that year.

Do you have a Security Deposit?
Yes. We request a $100.00 security deposit which is refundable when you leave, assuming the room does not require any repairs. If we do not have a room available and you wish to be on our waiting list, we request this deposit be paid at that time.

Are the rooms quiet?
Rooms are very quiet and well insulated. Construction is new which allowed for modern construction methods.

Are there kitchens in the rooms so that residents can cook if they choose?
No. Meals are provided in the sunny dining room and there is a residents’ kitchen available for your personal use. The chef takes into account special dietary needs of each resident, preparing healthy and delicious food. A salad bar service is available at the noon meal daily.

Do you have laundry service? (What is the policy?)
Laundry services are included in your monthly fee. If you prefer you may do your own laundry in the facility machines.

Do you have storage areas for residents?
We do have some storage space for each resident. Please contact us for the amount of space available to each resident.

What about housekeeping service? If it is available, how much does it cost?
Housekeeping service is also included in your monthly fee. Staff will tidy your room daily, clean, sanitize, change bed linens and vacuum your room weekly and you can choose how much you want done.

Do you have cable television?
No. A facility antenna will receive several stations at no cost. Satellite services are available should you wish to purchase it.

Do you provide respite care?
Yes we do, when rooms are available. We require a minimum of two weeks stay. Contact us for details and cost.

Are your rooms furnished?
With the exception of one room maintained for respite services rooms are unfurnished. Residents must provide their own furniture, linens and curtains.

Are guests permitted to eat with me in the dining rooms? If so, what is the cost?
Yes, your guests are welcome to join you in the dining rooms or in the private dining room when available. All you need to do is call ahead (a day in advance if possible) to make a reservation. The fee for guest meals can be found in the schedule of charges in the food service handout in the resident folder.

Do you cater to special diets?
We consider your diet. We plan our menus for nutrition and health as well as for flavor and appeal. Our tasty menu at each meal features foods to meet your medical needs as designated by your physician. We'll even please the finicky eater!

Is there assigned seating in the dining room?
Yes, however we will do all we can to make sure that you are satisfied with your seating arrangements.

Are waterbeds permitted?
Our building is structurally sound and can accommodate waterbeds.

Is there an age limit?
Residents should be at least 65 years old. We do not have a maximum age requirement.

Is smoking permitted?
Only in designated areas outside the building. No smoking is allowed in resident rooms or any other place within the building.

Can we have pets?
Yes you may bring a pet with you. Cats and dogs less than 25 pounds are allowed as well as birds and fish. You are responsible for the care of your pet and cleaning up after it inside the center and out-of-doors.

Are there individual heating and air conditioning controls in each unit?
All rooms are equipped with individual heating controls. You may buy and put in an individual air conditioning unit in your room. The common areas are controlled by a sophisticated energy-management system for your comfort.

Are personnel on duty at night?
We have personnel on duty 24 hours a day, seven days a week.

If I become ill, what happens?
Our staff is available around the clock; each room is provided with emergency call systems in both the bedroom and the bathroom. If you require specialized care temporarily, we will help you arrange for it through a home health agency.

If I'm ill, will meals be brought to my room?
Yes, meals can be served in your room when you are under the weather.

How are the meals served?
Three homemade meals are prepared daily; special requests are handled as they come in. Coffee and tea are available throughout the day and we provide evening snacks to your room.

Do you furnish transportation?
We provide transportation to all of our activities outside the building. We have a limited number of volunteers that will drive residents to scheduled doctor and dentist visits. We request that families help when at all possible.

Is there public transportation nearby?
No

Are there recreation and exercise rooms?
Yes, we have areas for exercise, cards and crafts. As well as a library and television room.

What do the residents do for phone services?
You may have a telephone installed in your room. This is an individual service and will be charged to the resident directly by the phone company.

What kind of activities do you have?
Activities are held within our building and elsewhere. Our activities director coordinates recreational activities, trips, special events and seminars which provide for a wide range of interests.

Do you provide medical services?
Residents are responsible for having their own personal physician. If requested we will contact the doctor for you when needs arise and arrange for appointments or changes in medication. Emergency transportation services are available to local hospitals.

Do you allow wheelchairs?
Our entire residence is wheelchair friendly.

Do you have a beauty salon or barber shop?
Barber and beauty services are available on the premises and are billed to the residents by the beautician.

Who pays for the utilities?
All utilities are included in your monthly fee.

What is done in the event of a noisy disturbance by a neighbor?
Because of the quality of construction, we do not anticipate noise issues, however should a problem arise, you may be sure that management will attend to it promptly.

Are young children allowed to visit?
This is your home. Family and friends are always welcome.

What is Residential Care?
Residential care is a retirement-living alternative that offers seniors and their families security and peace of mind. Residents live in their own private rooms while receiving just the right level of care they need to remain as independent as possible. Residential care communities offer an extensive and varied program of services tailored to each specific individual. They can include medication reminders and help with daily activities such as dressing, grooming, and bathing.

Rest of the Story…
Craftsbury Community Care Center offers you an alternative to living alone, by providing you with the privacy of your own apartment, and the safety and reassurance of knowing someone is always present should you require immediate assistance. Whether it is a short stay while recuperating or making us your permanent home, you will find that our accommodations will provide you a welcoming, comfortable and secure place to live.